Learn some ways to deal with dissatisfied clients:
About 95% of complaints can be traced back to a misunderstanding during the consultation.
Veteran hairdresser Julie Eldrett offers these suggestions (which you can remember by the acronym LAST) for handling client complaints:
L – Listen – And show you are listening to them.
A – Apologize – You may not think the client has a real problem, but acknowledge that she really feels there is a problem.
S – Solve – Do what you can to get the client’s hair the way she or he wants.
T – Thank – Let the client know that you appreciate the opportunity to make the situation right.
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